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Online merchants run a high risk after incidents …

January 29, 2015

According to a Kaspersky Lab survey of IT professionals around the world, nearly half of companies in the e-commerce or online retail (48%) and financial services (41%) sectors may lose some form of financial information over the course of a year due to targeted attacks, application vulnerabilities, and other forms of cyber incidents.

Although both business segments share this similarity, their attitude towards security technology is different: only 53% of the e-commerce / online retail segment indicated that they “do everything possible to maintain measures Fraud Control Updates ”, which is 10% lower than the global general average. Since the entire business model of online commerce companies is based on payment processing, this reluctance to invest in anti-fraud measures could cause business losses in the event of a security incident.

The financial services segment has a more positive attitude and proactive approach to financial data security: 64% of these organizations said they “do everything possible to keep fraud control measures up to date.” In addition, 52% of financial service providers expressed a desire to implement new technologies to protect financial transactions, compared to 46% of the e-commerce / online retail segment.

After a data breach

The Kaspersky Lab survey also asked companies that suffered a serious data loss incident about the actions taken subsequently to protect their customers. Despite their differing attitudes, both the e-commerce / online retail and financial services sectors took similar steps to implement additional protections. The most common measure implemented was “provide secure connections for customer transactions,” which was performed by 88% of financial services organizations, and 78% of online e-commerce / retail. Financial service providers are more focused on offering specialized solutions for mobile devices compared to the e-commerce / online retail segment (75% vs. 56%, respectively).

Overall, the least common measure among financial service providers and online e-commerce / retail after a data breach was to provide free or discounted premium versions of internet security software to their customers. Both sectors appear to be more willing to invest in the security of their own systems, rather than investing in the security of their customers’ systems.

Finally, despite the relatively high adoption rates of endpoint fraud protection after a data breach – 71% for financial services, and 62% for e-commerce / online retail – the The flip side of those numbers is remarkable. These numbers show that roughly a third of companies in both segments are still not investing in financial security software, even after financial information has been stolen in a data breach incident.


Research from the security industry shows that companies specializing in collecting and processing customer payment information are constantly being targeted by cybercriminals. The Kaspersky Lab survey shows that these companies are very likely to lose payment data through a data breach. Rather than react to the attack, Kaspersky Lab advises companies to be proactive with regard to the security of their networks, as well as the security of their payment systems with specialized protection.

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