February 13, 2014
Avianca sent an email to all its customers to alert about a fraud that would be using the name of the airline as a hook. In the message, Avianca warns of the existence of an email cyber scam where the victim is led to believe that they have won a prize. Then the recipient is asked to provide personal and even banking data, thus concluding one of the most used scams in the cybercriminal world: Phishing. In this practice, the scammer pretends to be a trusted person or company in an apparent official electronic communication to try to obtain confidential information fraudulently. The text of the airline alert message addressed to its partners reads:
Avianca is allowed to inform that it is not an issuer, and therefore, is not responsible for sending emails notifying the delivery of award tickets on routes of the Airline.
If you receive an email where, in the name of Avianca, you are given two roundtrip tickets to any national or international destination via AVIANCA-TACA, we suggest you omit it and not access the links indicated in the message. The Airline does not request, nor will it request By email, private data of your travelers and customers, such as: user login to the network, personal passwords or credit card numbers. We appreciate your attention to this notification.
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