April 2, 2014
In an email sent to its customers, Apple notifies the start of the refund process for unauthorized purchases of applications by minors. In the email the company remembers that they review all the contents of the applications before allowing them to be in the App Store, in order to offer a wide range of titles classified by age. The content includes parental controls in iOS to make it easier for parents to restrict or disable access to inappropriate content.
Apple adds in the statement that they have heard from some customers that it was too easy for children to make in-app purchases. As a result, they say they have improved parental controls, so they can better manage their children’s purchases or restrict them altogether. They are also offering refunds in some cases.
“If you made a purchase unauthorized in the app and the app was made by a minor, you may be eligible for a refund from Apple. “
Please follow the steps below to submit a refund request:
- Finding “in-app” purchase records. Search your email for iTunes receipts or use a computer to access your iTunes account and view your purchase history.
- Use the specific link in your iTunes account to submit your refund request to Apple.
- Provide the requested information and write “Refund for in-app purchases made by a minor” in the “Details” section.
Apple will review your request and will be in contact via email to inform you of the status of your refund. All refund requests must be submitted by April 15, 2015.
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